Reporting to the Director, Student Engagement and Wellness, this on-call position will utilize a service excellence approach in providing support to the Welcome Centre on a relief basis. The successful candidate will employ a proactive, professional, caring and informed approach to assist students and campus visitors in person, by e-mail or on the phone.

Main Duties and Responsibilities

Provides Welcome Centre support to students, staff and/or guests by:

• Taking a proactive, professional, caring and informed approach to greeting students, staff and visitors to the College, both in-person and over the phone
• Being knowledgeable about College services and making the appropriate service connections
• Remaining up-to-date and knowledgeable about College courses, programs and college services, including dates and deadlines, application requirements, admission processes, Student Access and Support Services, Financial Aid, college website navigation, student forms, etc.
• Providing detailed information about the College, its activities and general policies
• Responding to general inquires in person and over the phone and providing alternative information sources such as the College website
• Distributing incoming mail; prepares outgoing mail and posting notice of course cancellations as required
• Responding to web inquiries (info@selkirk.ca) and requests for assistance from students, staff and the public

Provides support to the Campus Manager by:

• Providing support for key checkout systems
• Processing requests for internal and external room bookings and entering information into SRS system
• Switchboard back-up/assistance as required and monitoring activities and ensuring college property is secured
• Communicating with Campus Manager, Custodial and Maintenance as required
• Preparing timesheets for Castlegar Campus Management PPWC staff

Provides support to Student Access and Support (SAS) by:

• Scheduling invigilator call outs and preparing timesheets and providing production support to electronic document services in peak periods
• Maintaining and Scheduling student appointments for SAS
• Providing backup support in maintaining off-campus housing list and responding to student requests for timetables and course outlines

Provides support to Event Services by:

• Providing administrative and word processing support to the Event Coordinator for events
• Booking required services – including space, maintenance, catering, IT
• Maintaining currency of information and event calendars on College website and maintaining event tracking spreadsheets

Performs project work and other related duties as assigned by supervisor

Skills, Knowledge and Abilities

• Strong customer service, communication, and conflict resolution skills
• Proficiency in SRS, Windows and MS Office Suite (including Word, Excel and email)
• Experience in Admissions/Registration processes
• Excellent written and verbal communication skills
• Excellent interpersonal, collaboration and attention to detail skills
• Excellent time management, organization and prioritization skills as well the ability to work independently and as a member of a team

Education and Experience

• High School graduation, plus completion of a 1- year Office Administration program or equivalent business certificate program
• Minimum 1-2 years’ administrative experience
• Level 1 First Aid

This is an on-call position commencing as soon as possible. Salary will be Pay Grade 5, $28.61 per hour in accordance with the Selkirk College PPWC Collective Agreement.