We are looking for a Service Writer to join our Summit Truck & Equipment Repair team in the West Kootenays, just a 30-minute commute from Castlegar, BC. As a Sutherland Group company, Summit Truck & Equipment Repair company values more than simply providing industry-renowned services to our clients. We put the happiness, success, and growth of our team members and community first. Join us in our commitment to elevate and innovate in the Heavy-Duty Maintenance & Repair industry.

POSITION BENEFITS

• Wage is $23-27 per hour, depending on experience.
• Direct deposit pay, twice monthly
• Consistent, steady work in a professional and respectful environment. As a member of the Sutherland Group, we are proud to be able to serve not only our loyal clients but our partner companies as well, guaranteeing work for our industry-leading teams.

SUTHERLAND GROUP BENEFITS

Summit Truck & Equipment Repair is a proud member of the Sutherland Group of Companies. It is our great pleasure to extend the following benefits to all Sutherland Group team members:

• Pension Program with Sutherland Group matching contributions up to 100%, starting at 3%, increasing in graduated increments and topping out at 5% after 8 years.
• Extended health benefits program through a cost-shared benefits plan
• Confidential Employee Family Assistance Program
• Health & Safety Policy & Program

KEY RESPONSIBILITIES

• Oversee the flow of customer appointments. Ensure that customers receive prompt, courteous, and effective service.
• With the help of our trained technicians, inform the customer of any recommended maintenance services or repairs.
• Keep up to date with commercial shop procedures, the trucking industry and inspection requirements.
• Prioritize repair and maintenance jobs and schedule work for Mechanics.
• Open and close work orders, ensuring all data is correct.
• Track Mechanics’ time.
• Prepare work orders for the Service Manager.
• Document all work performed and recommended on the work order.
• Assist in parts department when required, to keep parts flowing to work orders.
• Communicate with Service Manager if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Become familiar with and comply with the company’s Health & Safety Manual.
• Instruct Mechanics and Apprentices in proper procedures.

REQUIRED QUALIFICATIONS & SKILLS

As a member of the Summit Truck & Equipment Repair team, we expect you to bring the following to the table:

• Minimum Grade 12 High School Diploma.
• A college certificate or additional courses would be an asset.
• Basic understanding of heavy-duty equipment and mechanical fundamentals.
• Excellent interpersonal skills with an upbeat and engaging attitude.
• Strong customer relationship skills, including listening and the ability to communicate effectively.
• Problem-solving and critical thinking skills.
• Solid computer skills.
• Strong organizational skills and detail orientation.
• Flexibility and openness to change; ability to take on special tasks as needed.
• Results orientation, accountable and conscientious.
• Ability to work independently or within a team.
• Capable of demonstrating quality service and high-volume success.
• Valid Class 5 Driver’s Licence.

JOIN THE TEAM

If you think there’s a fit, we look forward to meeting you and thank you in advance for your application

Visit our website to learn more about The Sutherland Group

ABOUT SUMMIT TRUCK & EQUIPMENT REPAIR

Summit Truck & Equipment Repair offers heavy equipment and commercial transport repair based in Salmo, British Columbia. Offering mobile services, welding and fabrication and full stocked parts and tire department, Summit has been a trusted heavy industry repair partner serving the West Kootenays for over 25 years.

A SUTHERLAND GROUP COMPANY

The Sutherland Group of Companies is a specialized integrated network of heavy industry experts, with an offering that extends from equipment and logistics through to people and safety, in service of high-performing customers in the civil, forestry, transportation, and marine industries in search of complex supply chain solutions.

For nearly 30 years, we have worked to position The Sutherland Group as a heavy industry leader, not only with our partners, but from within. We are proud to prioritize the success of our team members by offering a diversified workplace, competitive compensation plans, benefits, training, and ongoing growth opportunities.