Non-Unionized

The Retail Sales Technician Lead is responsible for assisting the management team and helping to delegate responsibilities to employees, based on management instruction. They will assist with the day-to-day summer operations, sales and transactions and must provide excellent customer assistance. The successful candidate will have with a strong passion for the bike industry as well as ski and board knowledge.  This person would play a key role in supporting the team and customers with more technical information and in-depth product knowledge.

MAJOR RESPONSBILITIES 

• Team Management
  • Lead the team to ensure daily duties are completed to a high standard.
  • In the absence of Manager, act as main point of contact for customer concerns or inquiries.
  • Support team and customers with technical and in-depth product information.
• POS Sales Processing/Paper Handling
  • Process all sales transactions in a friendly and efficient manner
  • File forms, vouchers and documents in appropriate locations
  • Accurate and efficient cash handling, balance end of day cash-outs
• Customer Service
  • Provide customers with excellent service and a memorable shopping experience
  • Possess good product knowledge – know what you are selling
  • Keep the shop environment upbeat and comfortable
  • Answer phones & reply to work emails
  • Be able to answer questions about Red Mountain Resort services and on-mountain activities
• Inventory & Merchandising 

1. Ensure environment is always clean, tidy, attractive, and inviting
2. Receive merchandise, reconcile with packing slip & tag stock

• • Note inventory levels; inform supervisor re: low stock items
  • Be aware of backroom stock availability
  • Re-stock shelves and racks as required
  • Be alert and help to prevent any loss of merchandise

KEY KNOWLEDGE, SKILLS AND ABILITIES

Education

• High School diploma minimum
• Post secondary education an asset

Experience

• Mountain Bike industry/retail experience is essential.
• Good retail product knowledge
• Knowledge of Red Mountain Resort, Rossland and their history
• Cash handling experience required
• Retail shop experience required
• Experience with POS software
• Proficiency with Excel & Word
• Able to troubleshoot computer problems

Physical and Other Requirements

• Ability to lift at least 50 lbs.
  • Ability to work on your feet for long period of time
  • Ability to carry stock up several flights of stairs

Skills and Abilities

• Professional, friendly & outgoing demeanor
• Respects and supports company policies and procedures
• Willingness to help fellow employees & be part of the team
• Good attention to detail
• Conforms to Red Sports employee code of conduct/appearance requirements
• Exceptional interpersonal skills
• Good team player
• Customer service-oriented
• Accuracy and efficiency in transaction processing and cash handling
• Excellent multi-tasking skills
• Able to maintain friendly, professional attitude in a high-pressure environmen