
Retail Sales Technician Lead- Summer Operations
Job Description
Non-Unionized
The Retail Sales Technician Lead is responsible for assisting the management team and helping to delegate responsibilities to employees, based on management instruction. They will assist with the day-to-day summer operations, sales and transactions and must provide excellent customer assistance. The successful candidate will have with a strong passion for the bike industry as well as ski and board knowledge. This person would play a key role in supporting the team and customers with more technical information and in-depth product knowledge.
MAJOR RESPONSBILITIES
- Team Management
- Lead the team to ensure daily duties are completed to a high standard.
- In the absence of Manager, act as main point of contact for customer concerns or inquiries.
- Support team and customers with technical and in-depth product information.
- POS Sales Processing/Paper Handling
- Process all sales transactions in a friendly and efficient manner
- File forms, vouchers and documents in appropriate locations
- Accurate and efficient cash handling, balance end of day cash-outs
- Customer Service
- Provide customers with excellent service and a memorable shopping experience
- Possess good product knowledge – know what you are selling
- Keep the shop environment upbeat and comfortable
- Answer phones & reply to work emails
- Be able to answer questions about Red Mountain Resort services and on-mountain activities
- Inventory & Merchandising
- Ensure environment is always clean, tidy, attractive, and inviting
- Receive merchandise, reconcile with packing slip & tag stock
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- Note inventory levels; inform supervisor re: low stock items
- Be aware of backroom stock availability
- Re-stock shelves and racks as required
- Be alert and help to prevent any loss of merchandise
KEY KNOWLEDGE, SKILLS AND ABILITIES
Education
- High School diploma minimum
- Post secondary education an asset
Experience
- Mountain Bike industry/retail experience is essential.
- Good retail product knowledge
- Knowledge of Red Mountain Resort, Rossland and their history
- Cash handling experience required
- Retail shop experience required
- Experience with POS software
- Proficiency with Excel & Word
- Able to troubleshoot computer problems
Physical and Other Requirements
- Ability to lift at least 50 lbs.
- Ability to work on your feet for long period of time
- Ability to carry stock up several flights of stairs
Skills and Abilities
- Professional, friendly & outgoing demeanor
- Respects and supports company policies and procedures
- Willingness to help fellow employees & be part of the team
- Good attention to detail
- Conforms to Red Sports employee code of conduct/appearance requirements
- Exceptional interpersonal skills
- Good team player
- Customer service-oriented
- Accuracy and efficiency in transaction processing and cash handling
- Excellent multi-tasking skills
- Able to maintain friendly, professional attitude in a high-pressure environmen
Contact Information
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