This position is responsible for outfitting guests with rental equipment appropriate for their skier/boarder type and skill level, with a mandate to provide as safe a guest experience as possible and create a fun and positive environment.

MAJOR RESPONSBILITIES 

•    Customer Service

o    Efficiently guide customer through rental process and accept payment

o    Ensure rental agreements are completely filled out (to satisfy legal requirements)

o    Create a professional, positive impression for the beginner and seasoned guest alike

o    Maintain an orderly, safe and fun environment

o    Be knowledgeable about all Red Sports rental equipment and its proper use

o    Ensure guest understands how to operate bindings

o    Answer guests’ questions and concerns

Equipment Set-up

o    Collect and document guest’s personal statistics (height, weight, age, skier/boarder ability level)

o    Provide guest with appropriate equipment based on guest’s statistics

o    Accurately adjust bindings according to industry standard (must have binding certification)

Processing School Groups

o    Preset skis for large groups the day before arrival

o    Transfer skis to outside racks in morning, prior to group’s arrival

o    Set up students with equipment who were not on preset list; record all information

o    Maintain orderly and steady flow of line up; process group quickly and efficiently

o    Accurately record student/parent/teacher attendance

o    Communicate group numbers and details to cashier for invoicing

Additional Tasks

o    Maintain clean, tidy, safe workspace

o    Relieve other staff for breaks (retail, service, high performance)

o    Inventory equipment

o    Restock supplies

o    Wax and/or tune equipment as per service technician’s instructions

KEY KNOWLEDGE, SKILLS AND ABILITIES

Education

•    High School diploma

•    Post secondary education an asset

•    Supervisory Training an asset

Experience

•    Binding certification required (training provided).

•    Ski and/or snowboard product knowledge

•    Knowledge of Red Mountain Resort and its history an asset

•    Knowledge of Rossland and its history an asset

•    Customer service experience required

•    Cash handling and POS transaction processing required

•    Rental shop experience required

Physical and Other Requirements

•    Able to negotiate stairs

•    Able to lift heavy ski and snowboard equipment up to and down from racking systems and benches

•    Able to adjust ski and snowboard equipment

•    Able to be on feet for entire shift

Skills and Abilities

•    Exceptional interpersonal skills

•    Good team player

•    Customer service-oriented

•    Ability to maintain a professional and safe environment

•    Ability to create a positive and fun atmosphere for guests

•    Ability to maintain a friendly, professional attitude in a high-pressure environment

•    Safety-oriented