Responsibilities

• Perform administration and application processing requirements and solve issues related to a variety of large and complex demand-side management programs, including reviewing/approving applications, ensuring attention to detail, and timeliness working within demand-side management program delivery tracking systems.
• Respond to customer and contractor inquiries relating to rebate application. Address complaints and issues in context of program terms and conditions or escalate if required.
• Liaise with internal departments in regards to purchase orders and vendor information. Review, validate and code program invoices, and process invoice payments for internal and external parties.
• Identify issues and opportunities with program operational requirements including process and data management issues and solve where appropriate or escalate for further consideration.
• Data entry into departmental tracking. Assist in program tracking and reporting including monthly, annual or ad hoc reports, and in the development of responses to information requests from internal and external parties.
• Maintain effective working relationships with team members and cross-functional departments, and input on operational processes and technical support on database issues and reports.
• Promote a positive customer relationship by monitoring the customer’s experience through conversations with customers, and other stakeholders as required, and providing input on concerns or ways to improve service.
• Support departmental/program promotional activities.
• Conduct work in a manner that prevents injuries and incidents, and contributes to FortisBC’s safety goals.  Maintain knowledge and understanding of safety policies, practices and procedures.  Lead by example by putting safety first at all times.
• Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

Requirements

• Completion of a certificate in Business Administration, Marketing, Communications or a related field from a recognized accredited post-secondary institution
• Minimum of two (2) years of recent and directly related work experience
• Problem-solving skills
• Good judgment and reasoning skills
• Sound analytical and decision making skills
• Initiative and the ability to work independently
• Attention to detail, while maintaining an overall understanding of program administration
• Excellent oral and written communications skills
• Excellent customer service
• Intermediate knowledge of MS Office suite of applications (Outlook, Word, Excel, PowerPoint, SharePoint).