Kootenay Orthopaedics & Sports Medicine is seeking a full-time Medical Office Administrator (MOA) to join our healthcare team. You will play a key role in supporting our surgeons, patients, and team by delivering outstanding administrative care and creating a welcoming, supportive, and positive experience. If you thrive in a fast-paced environment and are passionate about healthcare administration, this is your opportunity to make a meaningful impact!

RESPONSIBILITIES

You’ll be an essential part of our team ensuring our clinics run smoothly and efficiently.

– Welcome patients warmly at the front desk ensuring a positive, organized, and efficient clinic environment
– Answer multi-line phone system and schedule appointments efficiently
– Maintain referral and surgical waitlists
– Maintain accurate patient records and manage confidential information
– Support patients in navigating next steps of their healthcare
– Maintain organized office operations by managing supplies and maintaining office and equipment maintenance
– Adapt to changing priorities and resolve issues with confidence and professionalism

WHAT WE’RE LOOKING FOR

– Positive energy and genuine care for others
– Strong communication skills with both patients and team members
– Excellent problem-solving, time management, and organizational skills
– Ability to manage challenging situations and shifting priorities with a calm, solutions-focused approach
– Commitment to an exceptional patient experience
– Hardworking, detail-oriented, and able to multitask effectively
– Strong work ethic, self-motivated, and able to work independently with minimal supervision

REQUIREMENTS

– 1 to 2 years of demonstrated administrative experience in an office or healthcare setting
– Medical transcription and/or medical billing experience is an asset
– Experience using electronic medical records (EMR) experience is an asset
– Strong team player
– Excellent problem-solving and organization skills with the ability to multitask in a busy office setting
– Proficiency in handling multi-line phone system and managing office communications professionally

Join us to be part of a dedicated team committed to delivering outstanding healthcare services!

Apply to: jdortho@outlook.com

Benefits:
Company events
Dental care
Extended health care
On-site parking
Vision care

Work Location: In person

Hours: 30 – 40 hours per week
Wage: $25 to $28 per hour (dependent on experience)