Manager, Student Housing

Reporting to the Director of Facilities & Business Services, the Manager, Student Housing is responsible for the operation of Selkirk College Student Housing with a strong focus on providing an exemplary student experience including development of student life activities. The Manager ensures that Student Housing operates in an efficient manner consistent with the mission, vision and values of the college. This position promotes Selkirk College student housing focusing on the development of business plans improving the delivery of services while ensuring the performance of services stays within the established operating budget.

The Manager, Student Housing, is responsible for overseeing team members who provide 24/7 coverage requiring the position to work occasional irregular hours, including extended workdays.

Main Duties and Responsibilities

• Directly oversees and maintains the student housing services at the Castlegar, Tenth Street and Silver King campuses, as well as the future expansion of student housing.
• Direct, manage and report on financial performance within an established budget for the student housing services.
• Lead, train and inspire hourly employees, to communicate effectively with students, faculty, staff members, vendors, contractors and other stakeholders who are involved with student housing.
• Promote academic and personal development for direct reports by promoting a safe and respectful place of work. Oversees all aspects of operations by providing regular feedback and evaluations to team members supporting the development of individual and shared goals.
• Maintains regular connections with professional associations and networks related to the student housing field to remain informed regarding best practices and research.
• Formulate and provide strategic plans and initiatives for long term planning as it relates to the student housing services for Selkirk College
• Create a positive living environment in student housing through the management and direct supervision of the student housing staff and student housing advisors while working closely with Director of Student Engagement & Wellness to support student life on campus.
• Supervise all aspects of the student housing summer conference operations, inclusive of selection, hiring, training and scheduling of employees; supervise and manage performance and employee/labor relation issues.
• Responsible for operational planning and expenditures, budgeting, and costing.
• Responsible for the daily operations of the student housing facility and provides input for the strategic and directional leadership to the Student Housing Services Department.
• Provide regular updates to the Director of Facilities & Business Services, discuss cases of significantly heightened complexity or risk, provide information on issues related to student housing operations that extend beyond the scope of the assigned housing area, and to assess current and future student housing operations.
• Supports the facilities planning and day-to-day maintenance processes for housing with a focus on maintaining facilities that contribute to a positive student experience.
• Responsible for the occupancy management of Selkirk College Student Housing including applications, terminations, assignments, fees and student contracts. Provides regular updates regarding current and targeted occupancy rates and trends.
• Assists in the review of institutional policies and procedures as they relate to Student Housing Services.
• In conjunction with the Facilities Department, manages day to day and emergency/unplanned facilities maintenance issues within the Student Housing community. Conducts regular reviews and inventory of the condition of Student Housing buildings, cleaning protocols, furniture, equipment and supplies, with a strong focus on safety and security.

Skills, Knowledge, and Abilities

• Proven management skills and the ability to manage student housing services in a multi-campus environment.
• Ability to motivate, lead and develop staff and a demonstrated commitment to continuous improvement of services.
• Demonstrated ability to develop and lead department, projects, and people with a strong focus on operational success and service excellence.
• Demonstrated ability to be effective in emergency situations.
• Proven financial management skills, accounting and reporting ability, including the use of Excel or comparable spreadsheet programs.
• Demonstrated ability to deal with situations that require tactfulness and confidentially, the candidate must have the ability to adapt to a changing work environment, to foster a collaborative work environment, and to work independently.
• Strong understanding of current trends, best practices, and research as they inform the student housing field.
• Extensive knowledge of student development and their application for student engagement programming, student staff training, and student conduct.
• Experience working in diverse communities and supporting the needs of a population that includes international students, indigenous students, and students with accessibility needs.
• Proven ability to develop concise and well-informed policies, procedures, and business practices related to Student Housing that minimize risk to students, staff, and the institution and contribute to positive service experiences.
• Proven ability to multi-task and prioritize wok in a fast-paced and changing environment.
• Excellent business and strategic planning abilities (written and presentation skills)
• Excellent problem solving and conflict resolution skills.
• Excellent interpersonal and communication skills to ensure positive interactions with a variety of stakeholders.

Education and Experience

• Bachelor’s degree required. Educational background in business, education, or another related field.
• A minimum of 3-5 years related experience in a college or similar environment (union environment is preferred).
• A minimum of 3-5 years of management experience.
• Holds and continually maintains a valid class 5 British Columbia driver’s license (in order to travel between campuses).
• Experience in a student housing setting will be considered an asset.
• Formal training in crisis response and emergency management is considered an asset.

This is a regular, full-time (100%) position commencing October 7, 2024. Salary and benefits are in accordance with the Administrative Staff and Benefit Program. Based on qualifications and experience, the compensation is in accordance with the Exempt Compensation Framework which is aligned with Selkirk’s compensation philosophy. As such, the position will be placed on Grid Level 8 between the minimum and control/mid-point ($74,168.00 – $98,891.00).