RED Mountain Resort is hiring for the position of Lift Operations Manager for the 2024/25 season. The Lift Operations Manager will be responsible for leading all aspects of our Lift Operations including staff management, recruitment and hiring, training and safety.

MAJOR RESPONSBILITIES 

• Ensure guests and employees are treated courteously, safely and efficiently when utilizing the lift systems.
• Provide supervision and guidance to employees as required in accordance with RED Mountain policies, collective agreement and employment laws.
• Recruitment, hiring and onboarding for the lift operations and terrain park team.
• Providing comprehensive training for all new and returning staff.
• Daily scheduling for all employees.
• Managing the daily operations of the lifts and staffing.
• Resolving any staff conflict in a professional and fair manner.
• Ensuring all lift stations are clean, neat and free of clutter.
• Knowing and keep up to date with health and safety regulations and safe work procedures.
• Effectively dealing with customer complaints in a polite and efficient manner.
• Communicating regularly and effectively with all other managers and employees at RED.
• Performing other duties as required.

KEY KNOWLEDGE, SKILLS AND ABILITIES

Education

• Certificate or Diploma in a related discipline such as Ski Resort Operations Management.
• Required Lift Operation courses.

Experience

• At least 5 years experience in Lift Operations, including at least 2 years supervisory experience.
• Must show a strong commitment to safety and have knowledge of safety procedures including WorkSafe BC and Technical Safety BC requirements.
• Must be comfortable speaking in front of large groups and have excellent facilitation and training skills
• Experience with recruiting and hiring staff is required

Physical and Other Requirements

• Ability to lift at least 50 lbs.
• Intermediate to advanced ski or snowboard ability.
• Ability to work in all weather conditions.

Skills and Abilities

• Strong interpersonal skills to establish working relationships with managers, supervisors and co-workers. Able to work effectively with all departments.
• Strong organizational and time management skills to provide timely and high-quality service in order to maximize guest and employee experiences.
• The ability to work well under pressure in a high-volume environment.
• Ability to take direction, provide direction and work with minimal supervision.