IS Communication Coordinator
Job Description
As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.
We’re actively seeking new talent to join our mission of transforming B.C.’s energy landscape. As one of BC’s Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let’s shape a brighter future for B.C.
Responsibilities
- Responsible for communicating all IS related items via intranet pages or other FortisBC method of communication. (General IS Information, Policy Reminders, Server/Application Activities, Projects, Virus Alerts, Outages, Training Material etc.).
- Develops and/or updates a variety of web sites within Information Systems and is responsible for maintaining the Information Systems web site.
- Maintains and updates server/application information for the server/application database (impact, contacts, owners, etc.).
- Participates in the development of IS policies and acts as a resource for policy related to matters regarding change control, incident and problem management, Internet Code of Conduct, Acceptable Use Policy, Disaster Recovery Plans, General IS Policy, etc.
- Develops and/or updates various user guides and other written communications (e.g. New User IS Operations Orientation Package).
- Develops and/or updates Knowledge Base articles with information relevant to internal customer IS processes.
- Develops communication for all outages. Helps to identify recurring problems and follows up with IS personnel on status of outage. Participates in change control and severity 1 and 2 root cause analysis processes.
- Participates in development of overall Change Management strategy for program related initiatives. (e.g. Infrastructure projects with end user impacts).
- Participates in regular change control meetings, functions as a permanent member of the Change Advisory Board (CAB) providing communication and awareness of system changes.
- Develops communications, job aides, and training for a variety of IS projects, initiatives and/or issues as they arise.
- Administers monthly reporting on service levels.
- Performs additional related duties, which do not affect the rating of the position.
Requirements
- Certificate in Communications supplemented by courses related to Computer Information Systems, or a certificate related to Computer Information Systems supplemented by courses in Communications and Web design.
- Three (3) years directly related relevant experience.
- Thorough knowledge of computer network concepts and web development (content and design).
- Thorough knowledge of computer systems operations, environment and peripherals.
- Thorough knowledge of communication technology and software in use in FortisBC.
- Strong communications planning and project management skills with sound budgeting and time management skills, including the ability to work effectively under tight deadlines.
- Excellent oral and written communication skills, including proofreading, and presentation skills.
- Excellent customer service skills
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.
FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our our Statement of Indigenous Principles.