This position is responsible for outfitting guests with high performance demo rental equipment appropriate for their skier/boarder type and skill level, with a mandate to provide as safe a guest experience as possible and create a fun and positive environment.

MAJOR RESPONSBILITIES

Customer Service

o    Efficiently guide customer through rental process

o    Ensure rental agreements are completely filled out (to satisfy legal requirements)

o    Create a professional, positive impression for the beginner and seasoned guest alike

o    Maintain an orderly, safe and fun environment

o    Be knowledgeable about all Red Sports rental equipment and its proper use. Attend preseason PKs in order to learn about different brands and models we carry to pass onto customers and give proper advise on appropriate gear for level and conditions.

o    Ensure guest understands how to operate bindings

o    Answer guests’ questions and concerns

Equipment Set-up

o    Collect and document guest’s personal statistics (height, weight, age, skier/boarder ability level)

o    Provide guest with appropriate equipment based on guest’s statistics

o    Accurately adjust bindings according to industry standard (must have binding certification)

Additional Tasks

o    Maintain clean, tidy, safe workspace

o    Inventory equipment

o    Restock supplies

o    Wax and/or tune equipment as per service technician’s instructions

KEY KNOWLEDGE, SKILLS AND ABILITIES

Education

•    High School diploma

•    Post secondary education an asset

•    Supervisory Training an asset

Experience

•    Binding certification required (training provided).

•    Ski and/or snowboard product knowledge

•    Knowledge of Red Mountain Resort and its history an asset

•    Knowledge of Rossland and its history an asset

•    Customer service experience required

•    Cash handling and POS transaction processing required

•    Rental shop experience required

Physical and Other Requirements

•    Able to negotiate stairs

•    Able to lift heavy ski and snowboard equipment up to and down from racking systems and benches

•    Able to adjust ski and snowboard equipment

•    Able to be on feet for entire shift

Skills and Abilities

•    Exceptional interpersonal skills

•    Good team player

•    Customer service-oriented

•    Ability to maintain a professional and safe environment

•    Ability to create a positive and fun atmosphere for guests

•    Ability to maintain a friendly, professional attitude in a high-pressure environment

•    Safety-oriented