Reports to:
Prima Executive Director and takes direction from the KB Access Clinic Manager, Prima Health Cooperative

Background:
The KB Access Clinic is a new clinic opened on January 13, 2025 to provide essential primary care services to Kootenay Boundary residents who do not have a family practitioner.

It is a hybrid model of virtual and in-person care.

It features a dedicated team, including a full-time nurse practitioner and clinic manager with a rota of physicians, ensuring a sustainable approach.

This initiative hopes to stabilize access to care for patients and improve working conditions for healthcare providers.

The clinic operates as a group practice where patients see the first available provider.

As providers start their shift, they will review the daily appointment schedule, triage appointments as needed, review results from previous shifts, and liaise with the administrative team.

Providers will manage 3-6 patients per hour.

For clinic financial needs, the minimum target per hour patient appointments will be set at 4 and the administrative team will work with providers to meet those targets through scheduling that allows for a mix of complex and short visits.

Patients will not attach to specific providers but may transition to longitudinal care with the clinic’s nurse practitioner or other clinics in the region when available.

The Access Clinic addresses short-term needs, easing the burden of a large unattached patient population.

FRONT DESK MOA JOB DESCRIPTION

Required Attributes:

• Proficient with Electronic Medical Record (EMR) software – MYLE EMR, considered an asset (Recorded training to be provided)Demonstrated ability to use digital technology and software such as GDrive and VOIP
• Experience as a MOA in a primary care setting
• Thrives in a fast-paced, team environment but can also work independently
• Ability to multitask and problem solve effectively
• Excellent customer service skills
• A positive attitude and strong communication skills
• Reliable and professional
• Lives in the Kootenay Boundary region

Job Description:
Medical Office Administrator (MOA) – to work as part of the KB Access Clinic on a part-time basis to support patient in-person care with various Family Physicians and Nurse Practitioners and patient care services such as answering phone queries and booking.

General Duties and Responsibilities:

• Clinic reception, patient greeting and patient follow up during clinic days
• Provide navigation at the clinic and to other care resources in the community
• Process incoming faxes: attach to patient chart, rename and date document appropriately
• Respond to patient inquiries via email, voice over internet phone (VOIP) or KB Patient
• Portal messaging in a helpful, respectful and efficient manner
• Calls, emails or sends KB Patient Portal messages to patients for follow up or to advise of results or other information as instructed by providers
• Complete tasks from providers, ie: schedule follow-up appointments, request information
  from other providers/specialists, send faxes
• Approve online appointment requests from patients
• Maintains accurate and up-to–date electronic medical record, including the patient chart
• Processes new patient intake forms
• Uses Meditech and Pharmanet for updated contact info, pulls information for providers
• Ensures patient confidentiality
• Operates general office equipment (virtually) including SRFax, VOIP system, Adobe Acrobat PDF, Google Drive, Google Calendar, Zoom
• Completes daily tasks in order of priority
• Performs all other related clinical, administrative or special tasks as required
• May provide coverage for KB Access Clinic Manager for holidays/sick time

Education/Experience:
● Knowledge of medical office procedures considered an asset
● Familiarity with electronic medical records (EMR) considered an asset
● Previous reception experience considered an asset

Contact: Jen Schmidt, jschmidt@kbdivision.ca, Clinic Management Lead, Prima Health for more information or to submit your resume.

Hours and Compensation:
●14 – 21 hours per week (Set schedule to be 2 days x 8 hours in-person at the clinic initially, additional hours may be requested when additional site coverage is developed up to 8 hours per additional clinic day)
● $22 – 25 per hour based on experience