Front Desk Agent
Full Job Description Job Description
You are a service-oriented individual who thrives on helping others. You have an aptitude for solving problems and play very close attention to the small things. You know it is often the small details that make the biggest difference in making a guest stay a truly "memorable" one. You are technically savvy, have the ability to learn new things quickly, love engaging with guests and colleagues, work well independently and within a team.
You jump in wherever you are needed and always have a pleasant smile for all who cross your line of view.
Keeping an Eye on the Details – Perform all audit duties to standard, balance all revenue departments daily, and complete reports with accuracy
Ensuring Professional Service – Respond to guest requests in a friendly and professional manner, ensuring each patron feels feel genuinely cared for
Being a Team Player - Work positively alongside co-workers to ensure tasks are completed to standard in a timely manner
Setting Up Your Area for Success – Ensure the Front Office area is kept tidy and well stocked with appropriate items and equipment
Learn, Develop & Grow! - Participate in training opportunities to develop strong hotel knowledge, and further your career!
· Computer literacy
· Hotel PMS experience an asset
· Service oriented with an eye to supporting your internal guests
· Ability to thrive in a fast-paced hotel environment
· Excellent verbal & written communication skills
· Willingness to learn, develop & grow
· Numerical acuity and high attention to detail
· Comprehensive understanding of financial data, reporting, & basic arithmetic functions
· Ability to stand for long periods of time (up to 8 hours per shift)
· Professional presentation
· Must be willing to work overnights, holidays and weekends
· Able to perform other duties as required
The Josie, Proudly named Canada’s Best Boutique Ski Hotel in the 2019 World Ski Awards. Top 3 World’s Best New Ski Hotel in the 2019 World Ski Awards. Voted #2 Best Ski Hotel in USA Today 10Best Readers’ Choice Awards 2019.
The Josie, Autograph Collection (by Marriott Hotels & Resorts), is the first ski-in/ski-out boutique hotel built in Canada in over a decade. Located slope side at the base of Red Mountain Resort in Rossland, British Columbia, The Josie presents a world of adventure and unrivaled luxury. Recently voted Canada’s #1 Outdoor Town by Explore magazine, the Rossland area is a natural playground for adventure seekers from around the world. You can only go UP from here!
Ready for your next adventure? The Josie offers competitive pay, extensive benefits, continuous training & development, and a dynamic team that never says no to a little fun. Find PURE EXHILARATION.
The Josie Hotel is an equal opportunity employer and will consider all applicants for all positions regardless of race, colour, gender, sex, age, origin, religion, sexual orientation, identity, basis of disability or any other protected class. We embrace that no one here is like the other and are committed to find a place for everyone.
Job Types: Full-time, Permanent
Salary: $18.00-$20.00 per hour
Dental care Discounted or free food Employee assistance program Extended health care Vision care Schedule:
10 hour shift 8 hour shift Evening shift Holidays Night shift Weekend availability Supplemental pay types: