Position Overview:

You are the first point of contact for members and guests entering the gym facility. You will be responsible for providing excellent customer service, managing memberships, and ensuring the smooth operation of daily gym activities.

Key Responsibilities:

Customer Service:

Greet members and guests warmly and assist them with inquiries, concerns, and requests.
Provide information about gym services, programs, and membership options.
Handle and resolve member concerns and complaints in a professional and courteous manner.

Membership Management:

Register new members, process membership renewals, and assist with membership cancellations.
Maintain accurate membership records and ensure confidentiality of member information.
Collect membership fees, process payments, and manage cash transactions.

Administrative Duties:

Answer phone calls, respond to emails, and manage appointment scheduling.
Maintain cleanliness and organization of the front desk area and lobby.
Assist in maintaining inventory of gym supplies and merchandise.

Operational Support:

Monitor access to the gym facility and ensure only authorized individuals enter.
Enforce gym policies and procedures to maintain a safe and welcoming environment.
Perform basic cleaning tasks

Skills and Qualifications:

Excellent interpersonal and communication skills.
Strong customer service orientation with the ability to handle various member personalities.
Basic computer proficiency with experience in using gym management software (e.g., membership database, scheduling systems).
Ability to work independently as well as part of a team in a fast-paced environment.
Attention to detail and ability to multitask effectively.
Flexibility to work evenings, weekends, and holidays as needed.

Education and Experience:

High school diploma or working towards.
Previous experience in customer service or front desk roles an asset.
Knowledge of fitness industry practices and terminology is a plus.

Physical Requirements:

Ability to stand for extended periods and lift up to 50 pounds.
Comfortable working in a gym environment with exposure to sweat and noise.