Reporting to the Grand Forks Community Education (CE) Coordinator and utilizing a service excellence approach, this position is responsible for providing administrative and learning centre support.

Provides campus, CE/AUD (Academic Upgrading & Development) administrative support duties including:

• Responding to and directing general inquiries (i.e. room availability, course information and general CE/AUD/College information) by phone, in person and by email or other.
• Scheduling appointments for counsellors and AUD, as needed.
• Preparing Mach Forms.
• Directing AUD/Prep inquiries to applicable AUD staff.
• Maintaining ongoing knowledge of CE courses and their status.
• Creating new student records; registering CE/AUD students (SRS and online).
• Creating and monitoring class lists; managing course supplies, materials, and textbooks/manuals; notification of course cancellations.
• Assisting with class files including production of class lists, chron lists.
• Assisting with the production of the CE calendar, as needed.
• Ordering and/or collecting textbooks, videos, and library books from/for Castlegar Campus Library, as needed.
• Entering CE grades; preparing CE certificates.
• Preparing routine CE & AUD department correspondence, including invoicing, tracking payments, and processing sponsorships.
• Assisting with the creation and distribution of promotional and course materials such as website and social media, flyers, posters, calendars, and manuals.
• Assisting with new programming inquiries.
• Accepting and processing payment and withdrawals (cash/debit/credit) through SLED for all programs and courses.
• Assisting with inventory and distribution of course materials and manuals.
• Preparing confirmation of enrolment letters, as needed.

Provides campus support duties including:

• Maintaining room booking process and class signage.
• Assisting with responding to campus/facility use and maintenance requirements, including campus/centre access and photocopier/printer requirements.
• Collecting and distributing incoming mail; preparing outgoing mail; delivering mail from/to post office.
• Preparing and reconciling revenue reports and bank deposits.
• Maintaining petty cash, day to day filing and invigilating exams i.e. distance Ed and CE.
• Performs other related duties as assigned by supervisor.

Skills, Knowledge, and Abilities

• Excellent customer service, interpersonal and conflict resolution skills.
• Effective written and verbal communication skills.
• Proficient knowledge of the Student Record System (SRS), Unit 4 ERP, and Student Ledger System (SLED).
• Proficient knowledge of Drupal (Content Management System) and Spiceworks.
• Attention to detail and confidentiality.
• Ability to work independently or as part of a team.
• Proficient in computers and MS Office Suite (including Word, Excel, and email).
• Understanding of the use of software applications.
• Excellent organizational skills and the ability to set priorities when encountering conflicting demands.
• Ability to work in a multi-tasking environment.

Education and Experience

• High School graduation.
• Completion of a one-year Office Administration program.
• 1-2 years related experience.

This is an on-call position commencing approximately May 27, 2024.  A flexible schedule is required as there may be occasional shifts on weekends. The salary is pay grade 7 – $31.16 per hour in accordance with the PPWC Collective Agreement.