Campus Service Representative - GrandForks

Selkirk College
Posted a day ago
Grand Forks,
$31.16 per hour
On Call

Job Description

Reporting to the Grand Forks Community Education (CE) Coordinator and utilizing a service excellence approach, this position is responsible for providing administrative and learning centre support.

Provides campus, CE/AUD (Academic Upgrading & Development) administrative support duties including:

  • Responding to and directing general inquiries (i.e. room availability, course information and general CE/AUD/College information) by phone, in person and by email or other.
  • Scheduling appointments for counsellors and AUD, as needed.
  • Preparing Mach Forms.
  • Directing AUD/Prep inquiries to applicable AUD staff.
  • Maintaining ongoing knowledge of CE courses and their status.
  • Creating new student records; registering CE/AUD students (SRS and online).
  • Creating and monitoring class lists; managing course supplies, materials, and textbooks/manuals; notification of course cancellations.
  • Assisting with class files including production of class lists, chron lists.
  • Assisting with the production of the CE calendar, as needed.
  • Ordering and/or collecting textbooks, videos, and library books from/for Castlegar Campus Library, as needed.
  • Entering CE grades; preparing CE certificates.
  • Preparing routine CE & AUD department correspondence, including invoicing, tracking payments, and processing sponsorships.
  • Assisting with the creation and distribution of promotional and course materials such as website and social media, flyers, posters, calendars, and manuals.
  • Assisting with new programming inquiries.
  • Accepting and processing payment and withdrawals (cash/debit/credit) through SLED for all programs and courses.
  • Assisting with inventory and distribution of course materials and manuals.
  • Preparing confirmation of enrolment letters, as needed.

Provides campus support duties including:

  • Maintaining room booking process and class signage.
  • Assisting with responding to campus/facility use and maintenance requirements, including campus/centre access and photocopier/printer requirements.
  • Collecting and distributing incoming mail; preparing outgoing mail; delivering mail from/to post office.
  • Preparing and reconciling revenue reports and bank deposits.
  • Maintaining petty cash, day to day filing and invigilating exams i.e. distance Ed and CE.
  • Performs other related duties as assigned by supervisor.

Skills, Knowledge, and Abilities

  • Excellent customer service, interpersonal and conflict resolution skills.
  • Effective written and verbal communication skills.
  • Proficient knowledge of the Student Record System (SRS), Unit 4 ERP, and Student Ledger System (SLED).
  • Proficient knowledge of Drupal (Content Management System) and Spiceworks.
  • Attention to detail and confidentiality.
  • Ability to work independently or as part of a team.
  • Proficient in computers and MS Office Suite (including Word, Excel, and email).
  • Understanding of the use of software applications.
  • Excellent organizational skills and the ability to set priorities when encountering conflicting demands.
  • Ability to work in a multi-tasking environment.

Education and Experience

  • High School graduation.
  • Completion of a one-year Office Administration program.
  • 1-2 years related experience.

This is an on-call position commencing approximately May 27, 2024.  A flexible schedule is required as there may be occasional shifts on weekends. The salary is pay grade 7 – $31.16 per hour in accordance with the PPWC Collective Agreement. 

Additional Info

Location
GrandForks
Department
Education
Subdepartment
Community Education and Workplace Training
Employee Group
PPWC
Recruitment Type
Internal / External
Appointment Type
On Call
Desired Start Date
05/27/2024
Closing Date
17/05/2024
Competition #
14055
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