We are now accepting applicants for the position of Assistant Director, Snowsports for the 2024/25 Winter season. This is an excellent leadership opportunity for an experienced Snowsports professional to join a dynamic and busy snow school.

Duties and Responsibilities

The Assistant Director works closely with the Director in supervising the daily running of the Ski & Snowboard School. This position plays a key role in operating an efficient, organized and profitable department. The Assistant Director is the liaison between Lead Hands, Front Desk and School groups.

The Assistant Director will oversee the management of Front Desk reservations, daily lessons and organization of staff. This means an extensive knowledge of our reservation software and range of products is necessary. They must also have extensive experience in Guest Services and administrative duties. The Assistant Director is also responsible for helping train lead hands, front desk staff as well as instructors at the start of the season. They will also have duties related to growing the Fall Line marketing plan, in addition to understanding the budgeting of the department.

The Assistant Director will also act as the School Group coordinator to liaise with local schools and youth groups in organizing and implementing single and multi-day excursions throughout the season. This will involve everything concerning school groups – booking dates, collecting forms, and overseeing their daily visits.

Qualifications & Experience

• Hold CASI, CSIA or equivalent qualifications Level 2 or higher
• Reservation experience essential
• Extensive experience in Customer Service
• Experience in the snow sports industry, hospitality and reservations
• Sales and marketing and budgeting background an asset
• Higher Education or certificates in recreation, sports or fitness an asset

Successful candidates must:

• Have extremely strong communication and organizational skills
• Computer Skills: proficient using Word, Excel & reservation software
• Be responsible, hard working and have an extremely high attention to detail
• Experience with group management, staff training and development
• Be capable of multi-tasking and working in a high-pressure environment
• Have exceptional problem-solving skills and the ability to adapt to unexpected changes
• Be polite, patient, understanding and have a positive attitude

Term

This is a full-time, temporary seasonal position.

Start date: October 2024

End Date: April 2025

Wages and Benefits

The wage range for this position will be $24.00-$26.00 hourly, depending on experience and qualifications.

Additional benefits include a uniform, seasons pass, discounts on food, beverage and retail, and a reciprocal pass program with other mountain resorts.