Victim Services Program Coordinator
Job Summary: This position is permanent, and will be 20 hours per week, with the high possibility of increasing hours based on funding. Provides support services, practical assistance, information, and referrals to clients who have been victims of all types of crime or serious trauma. Services are provided with the intent to lessen the impact of crime and trauma on primary victims and assist in their recovery and to reduce the trauma of secondary victims. Supervises program staff and volunteers.
Reports to: RCMP Detachment Commander or designate (first line of reporting) and the Agency’s Executive Director (second line of reporting) or designate.
Key Duties and Responsibilities: Service Responsibilities:
Oversees the day-to-day operation of the program by ensuring that the necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards are met.
Formulates program policies and procedures and evaluates the program in consultation with supervisor.
Participates in the recruitment and selection of program staff and volunteers by performing duties such as screening applicants, participating on interview panels, and making hiring recommendations.
Schedules and supervises program staff and volunteers by performing duties such as assigning
Victim Service Program Manager Job Description Page 1 of 3
work, providing feedback on performance, and conducting performance evaluations.
Orients, determines the need for and provides training to program staff, volunteers and practicum students.
Conducts client intake including needs assessment by interviewing client, obtaining demographic information, meeting with police or other relevant service providers.
Provides information regarding the Victim Service staff roles, volunteers’ role, and services the program provides.
Provides emotional support and practical assistance to clients who have been victims of crime through active listening, debriefing, etc.
Assesses clients’ need for other services and provides them with recommendations and information on other community resources and professionals such as counselors, legal aid lawyers, physicians, and mental health services.
Provides crisis response and intervention as necessary.
Supports clients’ interests and rights by performing duties such as liaising for clients with police and Crown Counsel, obtaining information about clients’ cases including case status and hearing dates.
Provides information on police, legal and medical systems in general, and specific to clients’ cases. Provides information on crime prevention to clients to help them avoid re-victimization.
Provides court support services such as explaining court processes and trial procedures and providing court orientation and information on court preparation.
Provides accompaniment and/or transportation such as to court, police, and medical appointments.
Assists clients in completing legal forms such as Crime Victim Assistance applications and Victim Impact Statements.
Consults and liaises with community service agencies to maintain up-to-date information on available resources and develop community relations (eg. VAWIR, Community Response Network). Promotes the awareness of the Victim Service Program widely within the community and surrounding district.
Victim Service Program Manager Job Description Page 2 of 3
Participates with local victim-serving agencies in the ongoing development and/or review of victim service coordination protocols.
Maintains and provides statistics and reports regarding service delivery, as required, including annual presentations to local funding bodies such as municipal and regional governments.
Provides the following services as time and funding resources permits: a. Attendance at crisis incidents at the request of an RCMP officer b. Accompaniment with RCMP to assist with death and accident notification c. Practical assistance such as crime scene clean- up or childcare during interviews d. Public education programs around the issues of criminal victimization and victim services (eg. home safety, relationship violence, sexual assault).
Performs other related duties as required.
Education & Experience: Diploma in a related human/social service field.
Three (3) years recent related experience, including one (1) year supervisory or administrative experience or an equivalent combination of education, training and experience.
Job Skills & Abilities: a. demonstrated ability to handle crises situations b. skill in providing supportive counseling c. skill in training, supervising, retaining, and delegating to staff and volunteers d. working knowledge of Victims of Crime Act,
VAWIR policy and other relevant legislation e. good oral and written communication skills, including public presentations f. good organizational, case management, time, and stress management skills g. ability to work effectively in police detachment
Other: This position requires the use of your own automobile in the performance of duties.
This position is open to all. This position requires union membership.
Victim Service Program Manager Job Description Page 3 of 3
Job Type: Part-time
Salary: From $28.39 per hour
Ability to commute/relocate:
Castlegar, BC: reliably commute or plan to relocate before starting work (required) Education:
Bachelor's Degree (preferred)
Related programs and certificates
This is related textView all