Tier II, Infrastructure Development & Support (Systems Administrator)
Main Duties & Responsibilities
Provide technical support to server and cloud-based applications by:
Conducting routine application, server, and system maintenance activities Ensuring timely resolution and closure of escalated support tickets involving Selkirk College IT infrastructure Solving complex, advanced technical problems involving server, network and cloud computing resources. Providing detailed technical documentation Configure and manage Selkirk’s computing devices by:
Designing Microsoft Endpoint Manager architecture and extending Microsoft Active Directory schema Maintaining Selkirk College computer fleet including operating systems and application patching Creating data queries to audit endpoint compliance, managing system roles and configure role-based management Creating application packages and task sequences for deployment of software Developing and maintaining Active Directory Services objects, organizational units, provisions computer and user accounts as needed, developing and maintaining Group Policies, login/logoff scripts, etc.; Validating the end user experience on deployments and technologies Maintaining and developing Citrix resources for lab and application deployment to staff and students; Develops and supports Instructional Media Services by:
Designing and coordinating media technology-enabled classrooms, meeting spaces and common areas; Providing training and support for Tier I’s in training and support of classroom multi-media equipment; Providing as needed support for large college events, including the installation and operation of equipment; Participating in researching new classroom designs, specifications for presentation and multi-media equipment; Supports day to day operations of Selkirk’s applications and infrastructure by:
Performing routine server and server application maintenance including applying updates and patches within a virtual server environment (Nutanix and MS Azure); Supporting day to day operation of College VOIP, enterprise wireless, and network LAN infrastructure; Ensuring all systems in our M365 environment and related services such as Citrix and Papercut for example, are working at optimal levels and support the development of new technologies and system requirements. Analyzing existing systems to ensure they offer adequate security and are effectively meeting the needs of the organization. Understanding of business requirements to identify optimal systems integrations or architect new solutions. Providing technical mentorship to technician team members. Providing input into the tasks and activities of IT project plans. Making recommendations to supervisor for processes and procedures to improve department. Generates statistics and writes reports by:
Developing, implementing and maintaining active monitoring and reporting solutions; Maintaining and enhancing system “run books”, Performing and maintaining periodic checks against systems, audits performance and checks against audit logs for anomalies; Validating reports generated by external groups against the College`s own data. Provides other duties as assigned.
Skills, Knowledge and Abilities
In-depth working knowledge of computer equipment and Microsoft Windows based technology solutions including Active Directory, Endpoint Manager, Intune, and M365 administrative tools; Ability to support network and infrastructure solutions including: VPNs, DNS/DHCP, and VLANs, and Cisco and Meraki switching technologies; Experience with audiovisual, multimedia, equipment, digital streaming services and sound production; Knowledge of instructional technology hardware and software systems; personal computers and applications, display technology, and sound systems; Ability to analyze issues with excellent trouble-shooting skills and root cause/investigative approaches to issues, problems and challenges Demonstrated ability to produce and maintain high quality technical documentation Excellent customer service skills including strong communication, collaboration and interpersonal skills Excellent attention to detail and ability to organize – planning work, meetings and projects Ability to work in a high-pressure environment that requires proficiency in multitasking, prioritizing, and meeting deadlines Demonstrated success as a team member -- in taking initiative and responsibility for your work and in working autonomously A commitment to continuous learning, evolving their skills and expertise in supporting this role. Solid scripting/command line and shell scripting skills would be considered an asset Education and Experience
BSc Degree in Computer Science combined with a minimum of at least 2 years of industry experience; or, a two-year diploma in Computer Information Systems or Technology with a minimum of 3 years or more of directly related experience. Experience and understanding of Windows and MacOS Operating Systems, Desktop Lifecycle Proficiency with networking monitoring, development and maintenance tools in a variety of operating system environments Experience in virtualization implementation, administration and security. Proficiency in deploying streaming media services, setting-up audiovisual equipment, digital media translation services, and developing classroom instructional environments. This is a regular, full-time position commencing approximately January 31, 2022. The salary for this position is $37.24 per hour (Pay Grade 11 at $32.11 per hour, in accordance with the PPWC Collective Agreement, with an additional $5.13 per hour stipend).
Reporting to the IT Manager and utilizing a service excellence approach, Selkirk’s Tier II Systems Administrators, maintain and support existing Information Technology infrastructure and applications. The Systems Administrator portfolio includes server and application services, configuring and managing computing devices, media services network services, and supporting day to day operations in applications and infrastructure services. Through innovation and collaboration, Tier II Administrators have the breadth of knowledge needed to provide assistance when required across the Selkirk IT ecosystem.
As part of the overall IT team at Selkirk Tier IIs participate in the development of new architecture in support of Tier III and Senior level work. They also contribute to the timely resolution and closure of service tickets, provide Tier I mentorship and support as needed. Tier II System Administrators work collaboratively with Tier III, and Tier I personnel in the development, planning and execution of projects.