Service Advisor / Customer Service Representative

In-Gear Mechanical Services Ltd.
Posted a month ago
Castlegar
TBD
Full Time

Job Description

Are you an upbeat, honest, solution-oriented person? Do you excel at keeping things organized and working smoothly in a busy work environment? Are you calm and practical when presented with challenges? Do you enjoy going the “extra mile” to take care of the people you serve? If so, we’re looking for you!

We are a friendly, dynamic business focused on automotive service and repair. Our commitment to excellence is guided by the principles of honesty, integrity and quality workmanship. As part of our team, you’ll play a key role in keeping the business operating smoothly and providing exceptional care to our clients.

What we’re looking for:

Enjoy keeping things organized, and go about projects in a systematic, methodical way. Able to work in a busy environment and balance multiple tasks. Excellent customer service skills, willing to go above and beyond to ensure customer satisfaction. Positive, team-player attitude. Organized and detail-oriented. Computer literate. Proactively seek to learn, improve and adapt, and support the overall success of the company. Prefer experience in finance, business, or the automotive industry. What you’ll do:

Be an advocate for our clients, taking care of them from initial reception through final departure. Help clients understand our products and services so they can make educated decisions about the services that would work best for their needs. Maintain scheduling and workflow systems to ensure work gets completed properly and on time. Prepare quotes, work orders and invoices with an eye for accuracy and detail. Help solve roadblocks that prevent work being completed as planned. Ensure proper parts & inventory are ordered and on-site to complete the scheduled work. This will require a familiarity with (or learning) the key parts and operation of a vehicle. Keep clients up-to-date on the status of the work in process, and get approvals for any changes in price or process. Participate in training programs and apply the learning to help the business succeed. Handle payment transactions for services. We offer:

Full benefits. Opportunity for advancement. Job Types: Full-time, Permanent

Salary: Up to $21.00 per hour

Benefits:

Dental care Extended health care Vision care Schedule:

8 hour shift Work remotely:

No

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Contact Information