Guillevin International
Posted 2 months ago
Full Time

Job Description

Job Description This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers. ‍ MAIN RESPONSABILITIES: Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs; Respond to customers' inquiries in a timely manner, with assistance from other team members if needed; Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager; Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards; Proactively suggest associated and/or alternate products as needed; Promotes focus product items; Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc. Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks); Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities; Support in other tasks as needed (purchasing / inventory management).

QUALIFICATIONS: Grade 12 minimum completed; Ideally 1-2 years of related experience; Strong communication and people skills, initiative; Good knowledge of Microsoft Office (Word, Excel, OUTLOOK); Interest and capability in performing sales duties and purchasing / inventory management functions as needed; Good knowledge of English written and spoken; Strong ability and desire to develop and grow skills.

This is a position with potential for growth. What's in it for You: Guillevin offers exciting and challenging careers as well as a competitive Benefits Program, Group RRSP with employer contribution and a Higher Education Awards Program for the children of our employees. Guillevin ensures equality in the recruitment and selection process by making employment decisions based on qualifications, relevant experience, knowledge and capability, demonstrated skills and accomplishments. We thank all applicants for their interest, however, only those under consideration will be contacted. The masculine gender is only used to simplify the text.‍‍

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Login account: If you applied to any of the companies listed, you can use the same account to apply to this position: Brogan Safety Supplies, EWEL, Noramco, National Cable Specialists

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