Quality Service Analyst

Community Living BC
Posted a month ago
Full Time

Job Description

We are proud to be selected as one of B.C.'s Top Employers for 2022!

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

The Role:

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include:

Identifying opportunities for agency service reorganization and assisting with the implementation Ensuring that individuals and their families receive information about individual resource allocation decisions Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues Working with the Facilitator in assisting individuals and their families who are experiencing a crisis Recruiting and developing new service relationships Providing information to assist in the investigation of licensed residential resources Ensuring service collaboration and developing cost-sharing agreements Key duties include:

Developing service contracts or agreements and negotiating the costing details and quantities Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management Receiving monitoring reports from service providers and individuals, families and friends: Conducting on-site reviews (homes, staffed residential facilities, programs, etc.) and investigating competency issues Receiving financial reports and reviewing details to ensure delivery of agreed-upon services for approved funding supports providing feedback on corrective action requirements to improve/ address service deficiencies Qualifications:

Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline Experience working in the social services sector in areas such as resource development or contract management An equivalent combination of relevant education/experience may be considered Possession of a Class 5 driver's license and a clean driver's abstract are required.

Benefits: You will receive a comprehensive benefits package:

extended health and dental a BC Public Service Pension plan generous vacation and special leave to help you achieve work/life balance flex days/modified work week paid parental/adoption leave life insurance, salary protection for sick days, and if needed, long-term disability Wellness supports, including an Employee and Family Assistance Program, and a health and wellness incentive program. Professional development programs provide continuous learning and the opportunity for professional development and skill-building Location: Utilizing a hybrid working model, this position combines on-site in office work with work from home flexibility after an initial training period.

Additional Info: This position is posted to fill a vacancy Term/Status: Regular, Full-time Classification/Salary: Social Program Officer (Growth to R24) / $59,288 to $75,884 annually

The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.

Closing date: July 20, 2022

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act).

Community Living BC is an equal opportunity employer.

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