Operations Process Lead - Salesforce Administrator

Posted 2 months ago
Full Time

Job Description

We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million customers.

We’re looking for new talent to join us as we transform BC’s energy future. Our diverse team of more than 2,600 employees is committed to a safe and inclusive culture where each of us can connect, belong and grow. Join us and let’s work together for a better BC.

Position Overview You’re a results-focused individual who provides effective technical support with a great attitude. Your approach focuses on organization, collaboration, and communication to ensure the solutions you develop meet or exceed expectations. With your technical expertise and desire for great user experiences, you’re a great candidate for our Operations Process Lead position.

In this role, you’ll provide functional and technical internal consulting to support business unit processes and related information technologies, including our Salesforce CRM platform. As part of the application support team within Information Systems (IS), you’ll offer support and leadership for project management, systems sustainment, and issue resolution.

In year 1, you will: Develop an understanding of the FortisBC Salesforce CRM platform customizations Analyze enhancement requests and issues reported from the business users Develop, maintain, and distribute relevant technical CRM Salesforce training documentation as patches or enhancements are released. Support troubleshooting issues and provide end-user assistance to supported business units. Provide configuration support for Salesforce CRM to assist in the delivery of projects. In year 2, you will: Increase knowledge to support and configure our other internal and external customer applications Recommend new innovative technology solutions to support the objectives of business units. Collaborate with other teams within IS and the Company to support projects and initiatives. What it takes: A bachelor’s degree in a related business area from a recognized program A minimum of five years of recent technical support experience supporting or performing administrator functions for CRM platforms or an equivalent combination of education, training and experience will also be considered. Salesforce Administrator Certification, and experience with Salesforce CRM Administration is highly desirable An excellent collaborator with solid communications skills who works well with others. An analytical individual with a skill for developing effective solutions and efficient processes. A deadline-driven mentality with the organizational and time management skills to juggle multiple projects. A forward-thinker who is solutions-oriented and customer-centric when working with various groups. In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

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