Our team of clinicians and MOAs prides itself on quality care for our patients. We are a fast-paced clinic and we're in need of a Full Time Front Desk MOA who is a reliable team player with strong problem solving and communication skills.

If you have medical office experience or an eagerness to learn, and you can multi-task while remaining calm, you may be the right person for this job.

FRONT DESK MOA JOB DESCRIPTION

Required attributes for all clinic jobs:

• Proficient at using relevant MedAccess EMR modules

• Thrives in a fast-paced, team environment

• Ability to multitask and problem solve effectively

• Excellent customer service skills

• A positive attitude and strong communication skills

• Reliable and professional

General Duties and Responsibilities:

• Answers phone lines, managing multiple calls at one time

• Coordinates patient care by making reminder calls, checking in, and communicating clinic policies

• Books appointments and procedures as per CPCC practitioner booking guidelines

• Maintains electronic medical record, including the patient chart

• Ensures patient confidentiality

• Takes payments and issues receipts for non-insured services

• Calls patients for follow up or to advise of results or other information as instructed

• Answers enquiries and/or takes messages over the phone and in person in a helpful, respectful and efficient manner

• Operates general office equipment including fax machine and scanner

• Provides office team task support including processing paperwork, sending letters to patients, and setting/completing monthly interventions

• Completes daily tasks in order of priority

• Adheres to Employee Manual guidelines and COVID protocols

• Performs all other related clinical, administrative or special tasks as required

Education/Experience:

• Knowledge of medical office procedures considered an asset

• Familiarity with electronic medical records considered an asset

• Previous reception experience considered an asset

Hours and Compensation:

• 37.5 hours per week Monday-Friday

• $18-20 per hour, based on education and experience

Incentives:

• Medical Benefits

If you would like to be a part of our team, please submit your resume and cover letter to Karen Ritter, Lead MOA by email (clinic.columbiaprimary@gmail.com)

We respectfully thank everyone who applies; however, only those whose applications meet our needs will be contacted. Please do not call as our priority is being available to patients.