Guest Service Agent - Josie Hotel

The Josie Hotel
Posted 2 months ago
Part Time

Job Description

You are an Adventurer - a Discoverer... you like to seek out the unknown and share those experiences with others.

Shy, quiet type you are not! You are face of the Josie – the first person all guests meet with upon arrival. Your sincere smile and welcoming nature immediately make our guests feel at ease. You have the gift of the gab and enjoy conversing with others. Creating extraordinary experiences, connecting with people, and putting smiles on their faces puts a smile on yours! Quick on your feet, you are able to jump from role to role to ensure our guest’s needs are met at all times. Whether welcoming our guests with a helping hand, ensuring our skiers/boarders are ready for a great day on the slopes, or organizing an afternoon full of local adventure, you look forward to preparing our guests for an incredible stay here at the Josie.

Your attention to detail ensures that guests are recognized, and your strong knowledge of the area means that you are able to provide personal recommendations to help make each stay unforgettable. Knowledge of locale is an asset, but if you are new to the area, then a keen desire to do some exploring on your own is a must!

Sound like fun? Follow your passion and start a career with The Josie today.

The Guest Services Attendant position is a fast-paced, dynamic role that regularly rotates through the following functions:

Bellperson -Ensure each guest is welcomed, provided assistance with luggage, and guided to the Front Desk in a professional, timely manner. Valet Attendant - Ensure guest vehicles are properly parked and retrieved from the valet lot. Concierge -Provide personalized recommendations for hotel services, local events & activities, dining options, transportation, and more. Ski Valet -Ensure our guests are ready for a day on the slopes! Receive, store, and prepare guest ski items, and provide insight on mountain conditions, weather, and ski trails. Responsibilities Include:

Pay attention to details– Ensure each guest is welcomed, provide assistance with luggage, and guide to the Front Desk in a timely manner. Takes note of where guests are arriving from (luggage tags) and takes the opportunity to ask guests about their travels and use guest name wherever possible.

Ensuring Professional Service – Deliver a professional first impression to guests by offering a sincere, warm welcome, and superb personal service

Being a Team Player - Work positively alongside co-workers as a team player. Bring guest to front desk, advise colleague of guest name and where they are arriving from. Keep the conversation warm and sincere. We are not about formalities here at the Josie. But we always want to keep things sincere, YET Professional.

Setting Up Your Area for Success – Ensure the Guest Services area is kept tidy and well stocked with appropriate items and equipment. Maps of the area, be prepared to provide directions, recommendations and suggestions about what to do in the area.

Learn, Develop & Grow! - Participate in training opportunities to develop hotel knowledge, and further your career!

Job Requirements

· A valid Driver’s License is required (Must be able to provide a Driver’s Abstract)

· Sincere interest in ensuring our guests have the best possible experience here at The Josie and in Rossland

· Adventurous spirit – you are an explorer and you crave exhilaration

· LOVE sharing your own experiences in Rossland with our guests

· Ability to thrive in a fast-paced hotel environment

· Strong communication skills

· Willingness to learn, develop & grow

· Superb focus and attention to detail

· Ability to stand for long periods of time

· Ability to lift and carry luggage items (up to 50 lbs), and push and pull a luggage cart


Hours vary based on business levels (from 20 up to 40 hours or more/week).

About Us

Experience the true soul exhilaration of living for today at The Josie, Autograph Collection. Proudly named Canada’s Best Ski Boutique Hotel (2019, 2020, 2021). The Josie welcomes you with mountains of amenities like outdoor cedar saunas, ski valet, modern fitness facility, indoor and outdoor event space, vibrant restaurant offering indoor and outdoor dining, and a boutique slopeside spa. The modern, architecturally unique 106-room hotel boasts true ski-in, ski-out access at the base of RED Mountain Resort in Rossland, British Columbia. Offering stylishly appointed guestrooms, studio suites, and one-bedroom suites, The Josie is the premier choice for families, powder chasers, and group getaways seeking exceptional service combined with boutique charm.

The Josie Hotel is an equal opportunity employer and will consider all applicants for all positions regardless of race, colour, gender, sex, age, origin, religion, sexual orientation, identity, basis of disability or any other protected class. We embrace that no one here is like the other and are committed to find a place for everyone.

Job Types: Full-time, Part-time, Seasonal Part-time hours: 20-40 per week


Discounted or free food Employee assistance program Paid time off Wellness program Flexible Language Requirement:

English not required Schedule:

4 hour shift 8 hour shift Day shift Evenings Evening shift Holidays Night shift Overtime Weekend availability Supplemental pay types:

Overtime pay Tips Expected start date: 2022-11-12

Apply Now

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