Front Desk MOA
Our team of clinicians and MOAs prides itself on quality care for our patients. We are a fast-paced clinic and we're in need of a part time Front Desk MOA who is a reliable team player with strong problem solving and communication skills.
If you have medical office experience or an eagerness to learn, and you can multi-task while remaining calm, you may be the right person for this job.
Description: Required attributes for all clinic jobs: • Proficient at using relevant Intrahealth Profile EMR modules and/or MedAccess EMR (training to be provided) • Thrives in a fast-paced, team environment • Ability to multitask and problem solve effectively • Excellent customer service skills • A positive attitude and strong communication skills • Reliable and professional
General Duties and Responsibilities: • Answers phone lines, managing multiple calls at one time • Coordinates patient care by making reminder calls, checking in, and communicating clinic policies • Books appointments and procedures as per CPCC practitioner booking guidelines • Maintains electronic medical record, including the patient chart • Ensures patient confidentiality • Takes payments and issues receipts for non-insured services • Calls patients for follow up or to advise of results or other information as instructed • Answers enquiries and/or takes messages over the phone and in person in a helpful, respectful and efficient manner • Operates general office equipment including fax machine and scanner • Provides office team task support including processing paperwork, sending letters to patients, and setting/completing monthly interventions • Completes daily tasks in order of priority • Adheres to Employee Manual guidelines and COVID protocols • Performs all other related clinical, administrative or special tasks as required
Education/Experience: • Knowledge of medical office procedures considered an asset • Familiarity with electronic medical records considered an asset • Previous reception experience considered an asset
We have incorporated all Provincial Health Authority and WCB guidelines into our clinic's practices.
If you would like to be a part of our team, please email your resume and cover letter to Karen Leathard, Lead MOA.
We respectfully thank everyone who applies; however, only those whose applications meet our needs will be contacted. Please do not call as our priority is being available to patients.