Deskside Technician

NTT DATA Services
Posted a month ago
Full Time

Job Description

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Salary being offered - $67,188 per year

Accountabilities • Receives, reviews, and completes service requests. • Resolves technical problems transferred from the Service Desk that require an onsite presence. • Installs and configures a variety of computer hardware and software, communications and peripheral devices. • Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available. • Provides preliminary or routine instruction to customers in systems, applications and protocols. • Alerts Manager to current or potential problems with systems, applications, or customer service requirements. • Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues. • Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

Qualifications • 1-2 years’ experience with desktop/software support & hardware (break/fix). • 1-2 years’ experience with application packages/Install Shield. • Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now). • Must have Drivers license and reliable personal transportation • Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg. • All individuals working in long term care facilities must be fully vaccinated. Proof of vaccination will be collected by NTT DATA as well as upon entry to the site. • Shift work required (evenings/weekend/nights).

Financial Responsibility • No financial responsibility.

Direct Supervision • No direct supervision.

Project/Team Leadership or Training • No team leader/training responsibilities

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