Deskside Technician

Posted a month ago
Full Time

Job Description

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Please note - an eligibility list may be established from applicants this requisition.

Purpose of Position

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Salary being offered - $67,188 per year


Receives, reviews, and completes service requests. Resolves technical problems transferred from the Service Desk that require an onsite presence. Installs and configures a variety of computer hardware and software, communications and peripheral devices. Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available. Provides preliminary or routine instruction to customers in systems, applications and protocols. Alerts Manager to current or potential problems with systems, applications, or customer service requirements. Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues. Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg. Qualifications

1-2 years’ experience with desktop/software support & hardware (break/fix). 1-2 years’ experience with application packages/Install Shield. Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now). Must have Drivers license and reliable personal transportation Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg. All individuals working in long term care facilities must be fully vaccinated. Proof of vaccination will be collected by NTT DATA as well as upon entry to the site. Shift work required (evenings/weekend/nights). Financial Responsibility

No financial responsibility. Direct Supervision

No direct supervision. Project/Team Leadership or Training

No team leader/training responsibilities.


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About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital,

cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.

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