Customer Service Representative
On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required by November 22, 2021. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.
These are temporary auxiliary positions. An eligibility list may be established for future temporary opportunities. Amendment March 3rd, 2022 - Posting Closing date added: March 31st, 2022
If you enjoy a fast paced environment, adapting to shifting priorities and new learning opportunities with a fantastic team, we welcome your application.
Service BC Division is government’s chief provider of citizen- and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.
Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry, OneStop Business Registry and BC Online. We also have an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program, to support access to digital government services and information.
Within Service BC Division, our people and our culture are important to us. We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners. Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering “Service with Heart”.
The role of a Customer Service Representative (CSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs. These programs and services can be provided through in-person, virtual online and/or telephone services to citizens. CSR’s are expected to be knowledgeable; citizen service oriented, and exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.
'Service With Heart’ is provided in an environment which strives to connect with citizens and business in order to complete all aspects of an information request, application filing or financial transaction as a one visit occurrence or to make arrangements for completing their requirements on a follow through basis by subsequent mail, telephone, or in-person attention from the staff of the responsible ministry. Services are provided for provincial government programs as well as making available a variety of services on behalf of other levels of government and other public sector agencies.
With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor Amanda by email: IndigenousApplicants@gov.bc.ca or by phone: 778-698-1336.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Peggie.May@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. Information and tips about how to complete your job application, including adding or editing your résumé and applying for jobs, are available at the following link: Your Job Application. If you still experience technical difficulties applying for a competition, please send an email to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: This is an auxiliary position. The hours and days of work will vary bi-weekly, ranging from nil to full time hours, depending on operational demand. Scheduled start and end times are variable from 7:00 am to 9:00 pm, Sunday to Saturday, dependent on operational requirements. Employees are required to work assigned scheduled shift. For full description of accountabilities and qualifications, please review the attached position description.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Requirements: In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
Minimum grade 12 graduation required, or equivalent Customer service experience, providing excellent virtual information and services to the public Preference may be given to applicants who have completed a training program focused on customer service/service excellence Experience/training in keyboarding, word processing, and standard computer applications (ie. MS Office – Word, Excel, Outlook, Internet, standard computer applications and data bases) 6 months of experience in data entry (preference may be given to applicants with more experience) Proficient in basic computing including email. Preference may be given to applicants who have clerical and administrative office experience in a public service sector environment (i.e. Municipal, Provincial, Federal).
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.
A Criminal Record Check (CRC) will be required.
Cover letter required: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES (COMPREHENSIVE) - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.