Customer Service Representative

Independent Respiratory Services
Posted 3 months ago
Castlegar
TBD
Full Time

Job Description

Company presentation

Air Liquide is part of the Air Liquide Group, the world leader in gases for industry, health and the environment, with over 50,000 employees in 80 countries. Air Liquide Canada employs over 1,500 employees and is present in the country’s main industrial regions from coast to coast. Present in 16 main industries, you can be sure that the work will always be plentiful.

Do you want to be part of an environmentally responsible company whose ambition is to lead our industry, deliver long-term performance and contribute to sustainability all while being an integral team member in contributing to the success and growth? If so, we could offer a role for you!

We are actively recruiting!

Air Liquide’s Healthcare Group (including Independent Respiratory Services) is currently recruiting for a full time Customer Service Representative for our Castlegar, BC location.

The Care Coordinator provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.

Answering large volume of calls in a timely manner Identify customer needs, clarify information, research issues and provide resolutions Creates and updates customer electronic files for Customer Management and scheduling systems Maintains integrity of client file information by electronically documenting both written and verbal correspondence Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions Handling customer complaints; receiving and reporting incidents in the electronic systems Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate Conduct outbound calls as required to complete or update client files Performs other Customer Service related activities as required Here is what you will need

High School Diploma - background or experience in Customer Service/Medical Office Google Docs, Sheets, Gmail applications and Microsoft applications Keyboarding Skills (+45 wpm) Strong experience with data management Marketing and Sales skills are an asset Bilingual is an asset Agreeing to disclose your COVID-19 vaccination status, as a condition of employment. Agreeing to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status, as a condition of employment. If you are interested in joining our team, and in having an opportunity to learn and grow while putting your experience as a healthcare professional to work, please submit your resume. We would love to hear from you!

Additional Information

At Air Liquide, we value the health and safety of our customers, patients, and employees. As such, we strongly encourage everyone to get vaccinated against COVID-19. All future employees will be required to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status.

By applying this position, you acknowledge that you will be required to:

Agree to disclose your COVID-19 vaccination status, as a condition of employment. Agree to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status, as a condition of employment. Job Types: Full-time, Permanent

Schedule:

8 hour shift Hiring Insights Hiring 2 candidates for this role

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