Customer Service Representative 1 (CSR1)
The Regional District of Central Kootenay (RDCK) is inviting applications for the position of Customer Service Representative 1 (CSR1) at the Castlegar & District Community Complex. Under the general supervision of the CSR 3 or designate, the CSR 1 is a member of the Customer Service Department of the Castlegar and District Community Complex (CDRD). Duties include monitoring the Customer Service Desk, the collection of admissions, and accepting casual bookings and processing program registrations. The employee must exercise care in routine dealings with other employees and provide assistance to customers using the facilities.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES: Demonstrated ability to create and update documents using Word, Excel, Outlook and Publisher Ability to work with minimal supervision and exercise considerable independence of judgment Demonstrated time management skills and ability to prioritize work loads Ability to communicate courteously and effectively with the public and staff, using tact and diplomacy Demonstrated ability to be an effective team player REQUIRED TRAINING AND EXPERIENCE: High school diploma or equivalent Standard First Aid, Basic CPR with AED Cash handling experience Experience working in a front line, customer service focused working environment Satisfactory Criminal Record Experience with Recreation Software (POS, Registration, Bookings) would be considered an asset
This is a great opportunity to grow your career with the Customer Service Team at the Castlegar & District Community Complex. This is a part-time position with variable hours of up to 24 hours per week, as per operational needs. The ideal candidate will offer a high degree of flexibility and an ability to work varying schedules which may include mornings, day times, evenings and/or weekends.
This is a union position and the current rate of pay is $21.69 per hour as per the collective agreement, CUPE Local 2262, Castlegar & District Community Complex. An additional 15% in lieu of benefits will be added to every pay cheque.
This posting along with a detailed job description can be found on our website at www.rdck.ca/jobs.
Applications in the form of a resume & cover letter detailing qualifications & experience relevant to the position will be accepted until 9:00am June 2, 2023.