Customer Service Agent - Cross Trained

Pacific Coastal Airlines
Posted 18 days ago
Trail
TBD
Part Time

Job Description

Pacific Coastal Airlines is seeking a permanent part-time on call Cross Trained Agent based in Trail, British Columbia. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and Southern Alberta.

Pacific Coastal Cross Trained Agents are responsible for providing outstanding customer service to our customers and must embody the Pacific Coastal Airlines motto of "People Friendly, People First". The ideal candidate for this position is someone who has excellent people skills and enjoys working in ever-changing environment where multi-tasking and flexibility are the key attributes.

Job Responsibilities:

Provide information in-person and over the phone on flight schedules, routes, cargo rates and status Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules Assist passengers with boarding and disembarking the aircraft, including those requiring assistance Announce flight arrivals, departures, and boarding information Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options, changes or rebooking reservations Investigate and handle customer complaints when problems arise Lift and move baggage Deal with time sensitive shipments, notify customers of the freight arrival Trace lost or misdirected cargo and associated records Weigh cargo items, compute and calculate charges for services in accordance with tariff rules Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer Maintain and update records on a regular basis Lift and move cargo, ensure that is has being directed properly Decide whether to accept or reject cargo items, provide special handling of cargo as required Marshall aircraft Unload passenger luggage, cargo, containers/pallets, etc. Provide special handling of luggage/cargo as required/directed Report all equipment malfunctions to appropriate supervisor/manager Drive and/or operate ground support equipment Assist customers and crew during boarding/offloading the aircraft De-ice and anti-ace aircraft Possess an excellent understanding of company products and services and effectively promote them at all times Ensure the safety, security of all customers and their possessions at all times Other duties as assigned Qualifications:

Previous customer service experience is an asset Capable of lifting up to 70 pounds High level of computer proficiency and data entry skills Must be able to obtain and maintain designated security clearance Skills & Abilities:

Strong written/oral communication and teamwork skills Ability to work independently under minimal supervision and/or as part of a team Complete tasks in an efficient and accurate manner Flexible to work weekends, evenings, holidays and/or irregular shifts Able to work outdoors during inclement weather conditions Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Please submit a cover letter and resume with your application by clicking on: https://pacificcoastal.prevueaps.com/jobs/

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

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