Client Service Worker

BC Public Service -> Social Dev & Poverty Reduction
Posted 3 months ago
Full Time

Job Description

Job Summary Client Services Worker Clerk R9

This posting is to establish an eligibility list for temporary opportunities at multiple MSDPR offices across the province. Currently, there are multiple temporary opportunities available in various locations.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.

Are you a service-oriented team player with administrative skills?

Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment Assistant Workers, CSW’s provide important administrative support, working comfortably in numerous computer programs to complete a wide range of tasks in a diverse and busy client service environment.

The Community Services Branch delivers programs and services through both community and integration services to clients across the province. The Virtual Services Branch delivers programs and operational services to clients across the province through a virtual service delivery model.

The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit.

One Province, One Team, Reliable Service – Wherever our Clients Live!

Client Service Workers may serve clients in person, over the phone, or by other virtual means. The Service Delivery Division team is large and represented throughout the Province, yet close knit. You will build close relationships with coworkers located physically in your office, as well as those not located in your community by using online meeting tools and other technology. The CSW role is challenging and busy, so being a supportive team player and maintaining a positive team culture is critical.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (

The Ministry of Social Development & Poverty Reduction is committed to providing an inclusive work environment, starting with the hiring process. If you need to be accommodated during any phase of this process, please advise us at the contact information below. All information received in relation to accommodation will be kept confidential.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to, before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

Job Requirements: In order to be considered for this position your application must clearly demonstrate how you meet each of the education and experience requirements as outlined below:

Secondary school graduation or equivalent (GED). Experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone). Experience working with various computer applications including MS Word, Outlook, and Excel Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.

A Criminal Record Check will be required.


Cover letter required: NO – Please do not submit a cover letter with your application as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES – The comprehensive questionnaire will be used for screening of required qualifications (education, experience, designations, etc). Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Questionnaire responses will be used to shortlist applicants to move to the next stage of the process, so please ensure you include all relevant information about your education and experience, including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

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Contact Information