Client Experience Manager

Movin' Mountains Therapy Services
Posted 19 days ago
Part Time

Job Description


We are looking for a Client Experience Manager who radiates warmth and friendliness and embodies all our values. This is an extremely important position to us. You are the first contact for anyone who calls or comes in to see us. You set the tone for all client interactions, and for all staff during their work day. If you are a positive person, enjoy being part of a team, like taking care of people and providing an exceptional client experience, then you're the one for us!

Movin’ Mountains Therapy Services is a multidisciplinary therapy centre based in the beautiful Kootenays (Trail, BC). Our mission is to empower and support you to overcome barriers, live well and do the things you love! We are an extremely passionate, engaging, supportive and positive team that takes pride in pushing the boundaries and providing evidence based, innovative and excellent service to all our clients. We provide Occupational Therapy, Physiotherapy, Speech and Language Pathology and Clinical Counselling across the lifespan. Services are delivered in a culture of excellence, innovation, strength-based and respect, with a focus on positive outcomes for each individual, their families, our team and our community.

Your tasks will include:

● Greeting clients, families and clinic guests ● Appointment scheduling ● Clinic and office organization and cleanliness ● Ordering and maintaining inventory of office and therapy supplies and products ● Accepting and documenting payment for therapy services ● Ensuring therapy rooms are ready for client visits ● Issuing communication and correspondence to clients and community partners ● Prompt follow up with clients regarding no-shows or outstanding accounts ● Support the team in the delivery of exceptional client service ● Managing workflow - reviewing jobs that are due each month, following up on status of jobs, making sure all deadlines are met. ● Managing front desk scheduling ● Billing to third party payers and funders ● Managing contracts with various organizations ● Typing, proofreading, formatting, photocopying and assembling documents to support therapists ● Assisting clients with funding application documents ● Administrative support for meetings (e.g. minute taking) ● Support the management of social media, communications and website ● Develop and distribute emailed newsletters to clients and partners ● Regularly check office and therapy equipment to ensure proper maintenance ● Support business related tasks ● Assisting in the overall goal of growing the practice through customer service, marketing and administration ● Marketing event planning ● Other projects as assigned


wages starting at $19/hour with room to grow 20-40 hours per week - this can be discussed

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