Call Centre Representative

Western Financial Group
Posted 3 months ago
Across BC
Full Time

Job Description

We will train you! Multiple remote locations hiring - You will be licensed to sell personal lines insurance and you will have access to further resources to advance your knowledge, training, and ultimately, your career. In this role you will help our customers through a variety of insurance needs and generating referrals for complete coverage.


Our Call Center Representatives are responsible for proactively meeting customers’ needs in a high volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.

Here is what a typical day looks like

Manage incoming call queues and maintain low wait times Answer customer inquiries, striving for one touch resolution for the customers Optimize sales opportunities in each call, while prioritizing customers’ needs Quickly access information from online databases to complete customers transactions Make outbound calls for customer policy renewals and account reviews Adapt your sales strategy based on the nature of your call, and customers priorities

The value you bring

Level 1 General Insurance License required, must obtain Level 2 License within 90 days, employer paid and supported. Passionate about customer service 2-3 years in a sales or customer service Excellent phone etiquette Professional experience building rapport with customers


Call center experience Level 2 General Insurance License preferred Previous Insurance experience preferred Adept in retrieving customer data efficiently Recent post-secondary and or vocational training

NOTE: This posting will be used to fill various positions across Western Canada

Location: This is a remote position, looking for individuals located anywhere in AB, BC & ON

Full Time – 37.5 hours/week rotating schedule

Mon-Friday 7am -7pm- pacific time

Saturdays 9am -5pm- pacific time

Role Level: S3 Requisition #: 71842

Western Financial Group – Top 100 Canadian Employer

Our people make us who we are and we’re thankful to have been recognized as a Top Employer across Canada! We are looking for great people who share our values and want to share their unique skills with us. Western is on a mission to exceed customer expectations, and that starts with our people. Would you like to be part of our story?

As one of Canada's top insurance broker, Western creates security and has provided customized insurance solutions to over 1 million Canadians. For over a century, we've secured our neighbours' future by staying true to our Guiding Principles of Truthfulness, Fairness, Value, and Loyalty.

Health & Wellness

At Western we take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset! Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, paid personal days, paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

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Contact Information