Community Energy Association (CEA) is seeking a Built Environment Initiatives Coordinator (Retrofit Assist) to join our quickly growing organization and provide support for the operation and implementation of the Retrofit Assist program, aimed at reducing greenhouse gas (GHG) emissions in existing residential buildings. This role will leverage deep technical knowledge and expertise to provide support in the implementation of home energy retrofit services to help communities accelerate GHG emission reductions in existing homes, while utilizing a customer-centric approach to simplify customer experiences and improve the reach and satisfaction with our program.

Retrofit Assist is a program currently operating in 3 communities (Squamish, Whistler, and Rossland), implementing proven approaches to accelerate low carbon retrofits in Part 9 residential buildings. Tackling emission reductions in existing homes is one of the most challenging yet impactful opportunities to address climate change while improving comfort, affordability, and energy efficiency of homes. The needs of participants and communities change regularly and the program is designed to be responsive to our stakeholders. Applicants should be comfortable and skilled at engaging with homeowners and stakeholders in a dynamic and ever evolving space.

Our team of 39 continually inspire each other by being profoundly committed, each day, to our shared purpose and to delivering high-quality, impactful work. To continue to empower personal and organizational excellence, CEA respects and supports each staff as necessary, including work flexibility and professional development. To learn more about our policy on caring for clients, people and planet, you can read our report, Going Beyond.

Our work includes developing and re-booting community energy plans, creating plans for local government operations, drafting policy for local governments, publishing research, educating local government staff and elected officials, celebrating local government achievements, assessing renewable energy opportunities, and deploying related infrastructure.

About the Position

• Experience-based compensation based on a 35-hour work week: o $50,000 - $65,000 based on 1-3 years’ experience o $65,000 - $75,000 for over 3 years’ experience with strategic priorities • Employment type: Permanent salaried staff (flexible 35 hours/week) • Location: Flexible, ideally within British Columbia (applicants from other locations within Canada will be considered) • Workplace: Home office with computer and home office allowance provided • Competitive benefits package and 5 weeks’ vacation annually (pro-rated based on start date) • Must possess a valid BC Driver’s License 

Desired Competencies

Extremely important

• Strong personal interest in climate/energy and communities • Excellent stakeholder management skills • Excellent verbal and written communication skills • Demonstrated customer service approach and relationship building skills with program stakeholders • Self-directed and comfortable with remote work • Positive attitude and strong work ethics

Important

• Creative, flexible and proactive in problem-solving • Ability to multitask and enjoy diverse responsibilities • Willingness to learn and adapt in a constantly changing environment. • Energized by challenges and driven to improve workflow processes • Advanced proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Teams)

Useful

• Strong preference for energy efficient and renewable energy background particularly in the residential sector. • Knowledge of and/or familiarity with BC’s energy incentive programs • Experience or education related to building science, energy efficiency, local governments, climate action, or renewable energy • Energy related certifications or designations, such as Energy Advisor or Certified Energy Manager (will be considered an asset) • Experience working with low-and-medium income households, Indigenous Communities, or other traditionally marginalized groups • Knowledge and experience with CRM software

Duties Summary

As an excellent communicator with superb organizational skills, you love working directly with clients, co-workers, and other stakeholders on the topics of energy and environment. This role is responsible for interacting with property owners who are interested in undertaking energy upgrades in a highly courteous and helpful manner that exceeds their expectations. The Coordinator will also correspond with the industry professionals and contractors who are delivering services to identified participants, and act as the facilitator of Retrofit Assist.

This role is very people-focused and will prioritize assisting homeowners from start to finish on their home energy efficiency retrofits including scheduling EnerGuide evaluations, answering questions throughout the process, connecting them with contractors, reviewing quotes, navigating rebates, and off-boarding. Our highest priority is to keep things simple for property owners with strong emphasis on the following responsibilities.

Customer Support – 60%

• Correspond with and support property owners through the entire energy upgrade process: o Review and respond to incoming program inquiries. o Assist property owners with scheduling home energy assessments, contractor interactions, applying for rebates and incentives. o Provide guidance and information to customers related to energy efficient upgrade pathways. • Gather and respond to feedback from program participants and stakeholders . Project Administration and Support – 30%

• Support all aspects of the Retrofit Assist program implementation: o Project administration and follow-up, involving data gathering, entry & processing, document control. o Execute detail-oriented tasks such as reporting and tracking of project timelines and budget, to ensure consistency and progress against work plan deliverables. o Refinement of workflow processes, FAQ documents, customer templates, etc. • Conduct web-based and basic research to support senior staff on project refinement. • There may be an opportunity to support other strategic initiatives related to home energy retrofits for the right candidate.

Communications Support – 10%

• Support program promotion, marketing, and communications, including working with CEA’s communications team to develop progress reports, presentations, and social media posts. • Organizing and supporting community and stakeholder (i.e., local government, trades and contractors), engagement activities related to building science, climate change, and energy upgrades.

Apply to HR@Communityenergy.bc.ca by 5pm Pacific Time on October 27th, 2023. We thank all applicants for their interest. However, we will only contact those shortlisted for the role. NO telephone inquiries please.

• Send a two-page resume, and contacts for at least 2 references • Create a short (3 minute or less) video, upload to YouTube and send the link along with the items above. Please test first. In the video answer the following questions:

1. Why do you want this position?
2. Why do you think you would be great for this position; in particular, how do you see your work accelerating the undertaking of home energy upgrades within communities?
3. Specific training, experience or skill sets you have that you think would be valuable in this position.

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