Appointment Coordinator

Glacier Honda
Posted 4 months ago
Part Time

Job Description


The Appointment Coordinator is responsible for providing exceptional customer service by utilizing skills to set appointments with customers either through telephone, in-person or by e-mail. The appointment coordinator would ensure they confirm appointments and follow up/reschedule missed appointments. This position is responsible for answering customer enquiries, discussing pricing and availability.

The Details

  • Basic client services – answering product questions, discussing pricing & availability.

  • Attending to all incoming service inquiries from customers promptly and professionally.

  • Navigate through multiple computer applications, answer questions in an appropriate and standardized manner. Ensuring they are solutions focused and provide a personal touch in all customer contacts.

  • Make outbound and customer satisfaction calls to ensure that customers are happy with the service they received at the dealership.

  • Gather accurate customer information to log and create a database for continual follow up and customer retention.

  • Respond quickly to customer emails and internet leads through online scheduling.

  • Schedule service appointments and reschedule missed appointments.

  • Work with all departments in the dealership, charts and monitors daily activities.

  • Capable of projecting a positive image with every communication.

  • May be required to assist with reception duties as required

  • Perform other administrative duties, as assigned. Be detailed oriented

  • Actively maintain the cleanliness of personal and team workspaces.

  • Maintain a high level of grooming, hygiene and professional appearance.

  • Ensure all documentation/paperwork is completed in an accurate and timely manner.

  • Keep service department forms, menus and pricing guides up to date.

Commit to the Dealership Brand

  • Stay up-to-date on all dealership training requirements.
  • Understand and sell in-dealership manufacturer service promotions.
  • Be knowledgeable about new features, specials and updates.
  • Be a champion for delivering excellent service at all times.
  • Actively promote and develop new business.

Specific Skills

  • Excellent interpersonal skills with an upbeat and engaging attitude.
  • Customer relationship skills including listening and the ability to communicate effectively.
  • Excellent verbal communication and writing skills.
  • Problem solving and critical thinking skills.
  • Basic computer skills.
  • Good math skills.
  • Organized and pays attention to detail.
  • Flexible and open to change; take on special tasks as needed.
  • Conscientious.
  • Ability to negotiate win-win scenario’s for the customer.
  • Results oriented and accountable.
  • Ability to work independently or within a team.
  • Able to operate manual and automatic transmissions.
  • Adaptable to work evening and weekend shifts as scheduled.

Education & Experience

  • Minimum Grade 12 High School Diploma.
  • College certificate or additional courses would be an asset.
  • A fundamental understanding of automotive mechanical fundamentals.
  • Adaptable to work weekend shifts as scheduled.
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